Rationalization of Registers
Rationalizing service delivery registers to improve ease and effectiveness
Frontline workers maintain numerous, voluminous registers. For instance, the anganwadi worker alone has 11 registers. Several of them contain repetitive fields. Naturally, frontline workers see registers as a burden. We see them as job-aids.
We work with government functionaries to make the service delivery registers and records easy to use. We carry out design changes such as eliminating repetitive columns, introducing a logical sequence and making them visually appealing. It helps to save time, improve data quality and morale of health workers.
Below are examples of some critical design innovations:
1. Reduction of effort required
Removal of duplicate entries and redundant information
Ensuring that data required for reporting is aggregated at source
2. User-friendly format
Designing for enabling easy data entry (e.g., the formats are coded with color to provide visual importance)
Ease of access to medical history of beneficiaries by ensuring all medical history of a beneficiary is found in one place
3. Compatibility with role clarity and team effort philosophy
Institutionalizing the AAA philosophy, with focus on role specific information in the register
4. Meeting government reporting needs
Ensuring the inclusion of critical information required for health service reporting, frequently missed out from registers and records
The solution has been scaled up state-wide across the states of Rajasthan and Madhya Pradesh
We rationalized the ANM's service delivery register with a view to reduce workload without losing important information, thus freeing up time for service delivery. By eliminating redundant and overlapping data-recording, this exercise also helped in bringing role clarity among the frontline workers of Rajasthan.
The new register was intuitive, and process driven, including all the critical design innovations. In November 2016, the updated register format was finalized with the Department of Health and Family Welfare and the new registers were printed and circulated.
In April 2017, the state government of Rajasthan adopted the revised service delivery register for ANMs. This was then rolled out across the state.
We rationalized and re-designed the record-keeping registers of ASHA workers (ASHA diary) in Madhya Pradesh (MP). Our field observations indicated several areas of improvement in the existing diary. There was no provision to capture many critical services, poor design elements made data-recording tedious, and many ASHAs even used rough diaries to supplement their main diary.
The re-designing was based on four key principles – ensuring comprehensive recording of all services provided and beneficiaries covered, minimizing data-recording errors, reducing data-entry time, and enabling special focus on high-risk beneficiaries. This was an intensive exercise carried out in close collaboration with government, with feedback from ASHA workers, officials from all 52 districts and State representatives. The idea was to make the ASHA diary a job-aid and not a burden, and thus boost the morale of ASHAs.
In August 2020, the revised ASHA diary was accepted by the MP government for scale-up across all 52 districts of the State. This intervention will benefit more than 77,000 ASHA workers state-wide.